Code 3 Rescue Tech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, First Response (the "App"), and our related services (collectively, the "Service").

Information We Collect

We collect information that you provide directly to us when you report an incident. This information is essential for emergency responders to provide assistance.

• Personal Information (Optional): You may choose to provide your name, age, and phone number. This information is optional but can be vital for first responders.
• Incident Information: We collect the type and description of the emergency you are reporting.
• Location Information: With your permission, we collect your precise real-time location (GPS coordinates) to dispatch help to the correct location. You may also provide a manual description of your location (e.g., "near the main stage").

How We Use Your Information

We use the information we collect solely for the purpose of providing the Service:

• To transmit your incident report to the appropriate event staff, security, and/or emergency medical services ("Responders").
• To allow Responders to locate you and assess the situation.
• To enable Responders to contact you if necessary.

Data Sharing and Disclosure

Your information is shared only with the authorized Responders for the specific event you are attending. We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing or any other purposes.

The Service is a white-label platform. This means the data you submit is managed by the event organizer or venue that has subscribed to our service. Their use of your data is governed by their own privacy policies.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All data is transmitted over secure channels (HTTPS) and stored in a secure, encrypted database managed by Google Firebase.

Data Retention

Incident data, including any personal information you provide, is retained for the duration of the event and for a limited period afterward as determined by the event organizer for reporting and analytical purposes. After this period, the data is securely deleted.

Your Rights

As the information you provide is for an in-the-moment emergency report, we do not offer a feature to access or delete your report after submission. If you have concerns about the data you have submitted, please contact the event organizer directly.

Children's Privacy

Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Code 3 Rescue Tech, LLC
P.0. Box 6763
Rutland, VT 05702
support@c3rescue.com